FAQ Page

Frequently Asked Questions

Do you offer worldwide shipping?

Worldwide delivery is available through tracked, insured EMS express shipping. Depending on your location, delivery takes 3–9 business days.

What are the shipping costs?

Shipping is free to destinations worldwide.

How long are shipping times?

All orders are processed within 1 day. Standard shipping time on all orders is 3–9 working days.

Can I track my order?

Yes. After dispatch, we email a tracking link so you can check your delivery’s progress.

Wonder how our clothes will fit?

At Aerivia, we’ve got you covered! Our products are thoughtfully designed to flatter every shape and size.

If you’re unsure about sizing, check out our convenient sizing chart. And if your order isn’t the perfect fit, don’t worry our friendly team experts are ready to help with no questions asked exchanges.

What is your return/exchange policy?

You have 30 days from purchase to return or exchange an item if you are unhappy with it. Any refund is credited to the payment method used for the order. Email aeriviallc@gmail.com for assistance.

Why choose Aerivia?

Each piece is individually chosen for its quality, distinctive style, and character. Our collection brings together vintage finds and current favorites, with carefully selected drops made to stand out. Discover something rare or find a new everyday essential.

Need help?

Our team is happy to help with questions or concerns. Email aeriviallc@gmail.com or call +12313964475.

Call for faster assistance during our operating hours: 9am - 5pm EST; Monday - Saturday. Please allow up to 24 hours for an email response.